This Refund & Return Policy applies to membership fees, donations, pension contributions, and other payments made through the Platform using SSLCommerz or any other supported payment gateway. By making a payment, you agree to the terms outlined below.

• Duplicate or accidental payment for the same transaction
• Payment deducted but membership/transaction not confirmed
• Technical error on the Platform resulting in a failed service
• Donations are generally non-refundable, except in case of a verified duplicate or erroneous transaction

• Change of mind after successful membership activation
• Account suspension or termination due to policy violation
• Partial usage of membership benefits already availed

• Submit a refund request via ewf.bogura.bd@gmail.com within 7 days of the transaction
• Include transaction ID, payment date, and reason for the refund request
• Requests are reviewed and verified by the finance team

Approved refunds are processed back to the original payment method within 7 to 10 working days, depending on the payment gateway and bank processing time.

For any payment dispute or refund-related query, contact our support team at ewf.bogura.bd@gmail.com or call +88 01308-483637.